Refund policy
We want you to love what you ordered. If a piece isn't right, you may return it within 14 days of delivery under the conditions below.
Eligibility
- Items must be unworn, unwashed and undamaged, with all original tags attached and in the original packaging
- Items must be returned within 14 days of the delivery date
- Sale and discounted items are final sale and cannot be returned or exchanged
- For hygiene reasons, swimwear (where applicable) must have the hygiene liner intact
Your choice of refund Once we receive and inspect your return, you can choose:
- a refund to your original payment method, or
- store credit, usable online and in our boutique
Refunds to the original payment method are issued within 5–10 business days of receipt; the time for the amount to appear on your statement depends on your bank or card issuer. Original shipping costs are not refunded.
Return shipping Return shipping is at the customer's expense. We recommend a tracked service, as we cannot be responsible for returns lost or damaged in transit. You may also return your item in person at our boutique in Aventura Mall during opening hours.
Exchanges Size exchanges on full-price items are welcome, subject to availability. Because we stock very few pieces per size, we recommend contacting us first so we can hold the size for you where possible.
How to start a return Email info@shopmoda39.com or message us on WhatsApp at +1 (305) 799-8663 with your order number and the item(s) you wish to return. We will confirm the return address and next steps.
Damaged or incorrect items If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund, including shipping.
Questions Before you order, we're always happy to advise on fit and sizing — message us on WhatsApp.
